As part of our ongoing commitment to ensure we maintain the highest level of safety and security of our customer information, Zions Bancorporation and our affiliate brands will be conducting a security upgrade to our encryption requirements for all our online services. This upgrade is being done in order to maintain the highest level of data security and to align with industry best practices. It is expected that this upgrade will impact some older browser and operating systems for our users. It is expected to impact all our digital systems, including our banking websites, online and mobile banking applications, along with other consumer and business banking tools. The security upgrade is being planned for the end of March 2020. Once the upgrade has been completed, affected users will no longer be able to access any of our systems until a corrective action is taken as described above.
Is my system impacted by the upgrade?
To prepare for this change, please ensure that the operating systems and browsers you use do not appear on this list below of the compatible configurations. If your system is not listed, your access should remain consistent during this migration.
| Operating System | Browser Version |
|---|---|
| Apple iOS Mobile 6.1 | Safari Mobile 6.0 |
| Apple iOS Mobile 7.1 | Safari Mobile 7.0, Chrome Mobile 36.0 |
| Apple iOS 8.4 | Safari 8.0 |
| OS X 10.9 | Safari 7.0.2 |
| OS X 10.10 | Safari 8.0, 8.0.5, 8.0.6, 8.0.7, 8.0.8 |
| Windows 7 | Microsoft Internet Explorer 11 or Older |
| Windows 8.1 | Microsoft Internet Explorer 11 or Older |
| Windows Phone 8.1 | Microsoft Internet Explorer 11 or Older |
What can I do to avoid an interruption in my service?
As with all technology services, it is always recommended that you upgrade your computer software as soon as possible to the latest version available. Remaining on outdated software can have major impact to your online security. Continuing to use an operating system or browser that is no longer supported by its developer exposes you and your device to a significant number of risks and vulnerabilities, since your device no longer receives regular updates and security patches that help protect you from malware. Any personal information and other data you share over the internet and store on your computer can be at risk.
Recommendations for Windows Users:
- Upgrading to Windows 10 will enable Internet Explorer 11 as a viable solution
- Chrome and Firefox both offer compatible version that will run on older operating systems
Recommendation for Mac Users:
- Chrome and Firefox both offer compatible versions that will run on older operation systems
Who can I contact if I have questions or problems?
Our customer care center is ready and willing to help assist anyone who is having a problem accessing any of our digital services. Our care center is available toll free Monday to Saturday from 7:00 AM to 9:00 PM.
Toll Free: 800.497.8168