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National Bank of Arizona® salutes our country's brave service members and veterans. In gratitude for your esteemed service to protect our country, we support our military clients by making sure our servicemembers are aware of the Servicemembers Civil Relief Act (SCRA) and the benefits it offers.
The SCRA allows persons on active duty in the United States Military to devote their full attention to service by easing some of their financial obligations and, in certain cases, suspending the enforcement of civil liabilities.
As an active duty member of the United States Military, you may be eligible for SCRA benefits and protections on the following products:
Benefits and protections for servicemembers apply to both consumer and business loans.
Related Information:
SCRA Reimbursement Consent Form
Some of the SCRA's benefits and protections—such as the interest-rate cap limitation and protection from non-judicial foreclosure and repossession—are intended to protect military personnel who had an existing obligation prior to becoming active duty military but are less able to manage their finances while in active service. Other SCRA protections, such as protection from evictions and termination of auto leases, apply to all active duty members.
For more information, you can reach out to our SCRA Unit as follows:
SCRA Servicing Unit
Mail Code UT BOB 1850
2160 South 3270 West
West Valley City, UT 84119
FREQUENTLY ASKED QUESTIONS
SCRA is short for "The Servicemembers Civil Relief Act." This law protects your financial and legal affairs while you're on active duty military service. For example, SCRA requires your creditors to provide certain relief from debt that you incurred before entering active duty. It also suspends some legal actions against you if the action will interfere with your military service.
The interest rate cap protection is one of the major benefits of the SCRA. If you're eligible for SCRA benefits, the interest rate on debts you incurred prior to your military service will be reduced to 6% per year and the required payments reduced to reflect this lower interest rate.
SCRA benefits are available to:
You must do three things:
1. Show that you incurred the debt before you entered military service;
2. Request benefits within 180 days of the end of your active duty; and
3. Provide a copy of your active duty orders or a letter from your commanding officer on letterhead. This letter must contain the following information:
An interest rate reduction on your home mortgage expires 12 months after you complete your military service. The interest rate reductions on all other eligible loans expire six months after you complete your military service.
National Bank of Arizona makes every effort to ensure all eligible accounts are identified when you submit your request for SCRA benefits. If you find that one of your accounts is not receiving benefits, or if you have concerns about a specific account, please contact:
National Bank of Arizona SCRA Unit
Toll-free 866.251.2816
Your spouse is able to obtain information and make any decisions on your behalf regarding your joint accounts.
For individual accounts in your name only, your spouse will need a properly executed power of attorney from you. For full details about establishing a power of attorney, be sure to contact your military legal service office or your private attorney.
Your spouse is able to obtain information and make any decisions on your behalf regarding your joint accounts.
For individual accounts in your name only, your spouse will need a properly executed power of attorney from you. For full details about establishing a power of attorney, be sure to contact your military legal service office or your private attorney.
If you obtained your mortgage before entering military service, National Bank of Arizona may not foreclose on your home without first getting a court order. This SCRA protection covers you not only while you're on active duty but also for 12 months after your military service ends.
It is always a good idea to notify National Bank of Arizona of your call to military service.
During your military service, the Bank must obtain a court order before repossessing personal property securing non-mortgage related installment loans obtained before you entered military service. This protection ends when your military service ends. However, National Bank of Arizona extends this protection to you for an additional six months after your military service ends.
National Bank of Arizona will not charge insufficient funds fees or continuing overdraft fees to your deposit accounts during your military service and for an additional six months after your military service ends.
National Bank of Arizona won't open your safe deposit box or claim any right to the contents of your safe deposit box without a court order. This protection lasts throughout the term of your military service and for an additional six months after your military service ends.
Yes, payments are still required. Although the SCRA protects you from foreclosure and repossession without a court order, National Bank of Arizona may take any of these actions if a court considers it appropriate. Also, the Bank will continue to report any delinquent payments to the credit bureau. Any missed or late payments, even if during a covered active duty period, will affect your credit rating.
For a loan account to qualify for SCRA benefits and protections, including interest rate reduction and foreclosure protections, you must have opened the account before going on active duty. Loan accounts opened during the term of your military service aren't eligible for SCRA benefits or protections.
You may have received this letter because National Bank of Arizona wasn't able to verify your active duty status through a search on the Department of Defense (DOD) website or with the documentation you provided. To help determine your eligibility for SCRA benefits and protections, National Bank of Arizona needs a copy of active duty orders or a letter from your commanding officer on official letterhead that includes:
You must make timely and full payments on bank accounts receiving SCRA protections. If you fail to do that, the bank is required to report to the credit reporting agencies that you're past due on those accounts.
Requests are generally declined for one or more of the following reasons:
The quickest way to request benefits is by completing the following online forms:
Servicemembers Civil Relief Act Request for Relief Form (This form is not a condition of eligibility if the bank is in receipt of your military orders.)
Servicemembers Civil Relief Act Reimbursement Consent Form
You may also request benefits in person at any National Bank of Arizona branch or by sending an email to SCRAUnit@zionsbancorp.com
It may be more convenient for you to mail your written request:
SCRA Servicing Unit
Mail Code UT-BOB-1850
2160 South 3270 West
West Valley City, UT 84119
Written requests should include:
National Bank of Arizona has dedicated SCRA personnel who are happy to respond to questions. Call 866-251-2816 or send an email request to SCRAunit@zionsbancorp.com.