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Enhanced Account Protection FAQ
Enhanced Account Protection is an additional layer of security that helps safeguard specific types of online banking transactions, using your mobile phone for authentication. It’s a free service that can help enhance your online banking security.
Contact National Bank of Arizona Online Banking Support at 1-800-497-8168, option 4, Monday – Saturday between 8 am and 8 pm MST, and an Online Banking Support Representative will activate your account for Enhanced Account Protection. Once your enrollment is processed at the bank (2-3 business days), the next time you log into Online Banking you will have a message on your MyBank page that will prompt you to complete the enrollment with your mobile phone. You will also be prompted to finish your enrollment if you try and execute a transfer that requires Enhanced Account Protection (EAP) verification.
Enhanced Account Protection can help protect you from online fraud by requiring you to enter a security code before completing specific types of transactions. This code is sent to an enrolled mobile phone when executing Transfer to a Friend transfers greater than or equal to $500 and External Account transfers greater than or equal to $1,000.
Step 1 – Request a code. We’ll ask you to request a security code (SMS token) for specific transactions. This code will be delivered to your mobile phone.
Step 2 – Enter the code and your EAP PIN. Once you receive the security code on your mobile phone, just enter that code in your Online Banking session for verification, along with your EAP PIN.
Step 3 – Code approved. Upon validation of the code and PIN you can proceed with your transaction.
A PIN (Personal Identification Number) is separate from a security code (SMS token). The PIN provides additional security by authenticating that you know personalized credentials when verifying transactions. Unless we notify you of a temporary PIN, it is a 4 to 9 digit number that you selected. The PIN for EAP is separate from the PIN for other products or services.
You can enroll one mobile phone per user for Enhanced Account Protection. You may change the phone number through Online Banking once enrolled. From the navigation menu, select Home, then Enhanced Account Protection, and Modify Phone.
After you enroll in Enhanced Account Protection, you can update your phone numbers any time you sign in to Online Banking by going to the Home tab, hovering over the Enhanced Account Protection link and selecting the Modify Mobile Device option in the drop-down box.
The mobile phone you are updating must be in your possession and available in order to make any updates.
If you believe your mobile phone is lost or stolen, you should immediately change your Online Banking Login ID and Password, and contact National Bank of Arizona Online Banking Support at 1.800.497.8168 Monday – Saturday between 8 am and 8 pm MST for assistance in updating your Enhanced Account Protection enrollment.
If you are traveling outside of the US and are attempting to make a transaction that requires Enhanced Account Protection, please call National Bank of Arizona Online Banking Support at 1.800.497.8168 Monday – Saturday between 8 am and 8 pm MST.
We always send our text messages from National Bank of Arizona. The SMS token messages are sent from the NB|AZ shortcode 80665. This is unique to NB|AZ. We recommend that you add the number to your phone’s address book so you’ll be able to easily identify our text messages.