In general, Online Banking uses a web browser to create a secured connection between your computer and the NB|AZ web site. The Internet gives you access to your banking transactions, as well as the ability to pay bills, apply for loans online, etc. 

Direct Connect uses a personal financial management (PFM) software package such as Quicken^® or QuickBooks^®[cite::160::cite]. With your PFM software, you can access your National Bank of Arizona account and download banking information into your software's check register as well as pay bills.

Personal account holders can enroll online anytime or contact Online Banking at 800.840.4999 to enroll for the service during business hours (Mon. to Sat. from 7 a.m. to 8 p.m. MT.). 

Online Banking and Bill Pay are included at no cost with all nonbusiness (personal) accounts.

A nonbusiness account holder can request a temporary password online or by contacting Online Banking at 800.840.4999 (Mon. to Sat. from 7 a.m. to 8 p.m. MT.). Login ID and answers to your challenge question are needed to get your temporary password. 

Once you receive your temporary password and login again, you’ll be prompted to select a new password.

For personal accounts, send NB|AZ a secured message once you've logged in to your Online Banking account or contact an Online Banking representative at 800.840.4999 (Mon. to Sat. from 7 a.m. to 8 p.m. MT.) to request linking active accounts that don’t currently appear in your Online Banking interface. 

After logging in to Online Banking, select the option labeled "Preferences" from the Home tab, then "Address/Email Preferences" and “Change Email.” Make the desired changes and select “Submit.” 

Note: This will not change your MyAlerts email notifications if you’re receiving them. To change a MyAlerts address, see the MyAlerts FAQ.

Bill Pay is a service offered by National Bank of Arizona’s Online Banking that allows you to set up online bill payments to just about any company or person. You select which person or company you want to pay, and your Online Banking Bill Pay service allows you to choose the date you want for a bill to be paid.

You can add a biller, review your pending payments, check bill reminders, and view your e-Bills and more from one easy-to-navigate payment center. You can also choose to view "Bill History" and "Manage Your Bills" — all using the tabs at the top of the Bill Pay screen.

To add more convenience and control over your finances, Online Banking Bill Pay allows you to select the date when you would like your biller to receive the funds.

Additionally, with e-Bills, you can elect to receive actual copies of your merchant bills directly through the Online Banking Bill Pay. You no longer have to wait to receive bills in the mail or log into your biller's site. e-Bills are available from hundreds of companies, including major utilities and retailers nationwide, so you can unify and centralize your bill paying.

Also, you will automatically receive a temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

Anyone who has an eligible National Bank of Arizona personal or small business checking and/or money market account may enroll in Online Banking with Bill Pay. The Service is not offered to minors unless the minor is using an account in the minor’s name with a parent or guardian as a co-signer or guarantor.

Supported browsers include the current stable releases of Firefox^®, Chrome^™, Safari^®, and Windows^® XP 9 and above. Internet Explorer^® 8[cite::223::cite] users may experience difficulties in printing or with some scroll screens. To resolve printing issues we recommend using an alternative browser such as Chrome or Firefox.  Other functional uses of the Bill Pay service are not affected when using Internet Explorer 8.

There is no charge to enroll in Bill Pay and no monthly service fee! If you are a personal or small business account customer, you can pay as many bills as you want. To expedite payments*, certain fees apply.  Click here to view the Consumer Schedule of Fees and Service Charges.

*Not available for business customers

Also known as a Payee, a Biller is any company or person you would like to pay using the Online Banking Bill Pay service.

With e-Bills, you can now choose to receive actual copies of select merchant bills directly through Online Banking Bill Pay. You will no longer have to wait to receive your bills in the mail or log into your biller’s site. e-Bills will be available from hundreds of companies, including major utilities and retailers nationwide.

Also, you will automatically receive a temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

No, you have the ability to sign up for e-Bills for select merchants directly from within Online Banking Bill Pay.

Also, you will automatically receive temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

There may be some overlap from the time you sign up for e-Bills and the time the merchant stops sending a paper statement via U.S. mail. However, after signing up for the service, you will only receive that merchant’s statements via e-Bill. If you continue to receive paper statements, you will need to contact the merchant and request that paper statement no longer be distributed to you.

Also, you will automatically receive a temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

Merchants offering e-Bills will appear in the Payment Center with a “Get Bill” icon to the left-hand side of the biller name. To pay an e-Bill, click on the icon and follow the on-screen instructions to view and pay your e-Bill. You can instruct us to pay that particular e-Bill or automatically pay all e-Bills that come from that Biller.

You can set up “Reminders” on billers and have the option to receive email notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. You can also view the status of recent payments in the Payment Center “Recent Payments” section, and view payment history on the Bill Activity page.

National Bank of Arizona’s customers with a checking and/or money market account can use the Online Business Bill Pay service.

Payments made through the Online Business Bill Pay service are processed either electronically, by a “corporate check” that our third-party service provider draws against its own account, or by a “laser draft” that our third-party service provider draws against your account with us.  Funds for an electronic payment are deducted from your account when the electronic payment processes.  Funds for a corporate check payment are generally deducted from your account on the date you scheduled for your payment.  Funds for a laser draft payment are deducted from your account when the laser draft is presented to us for payment.

When you are scheduling a payment, the dynamic payment calendar allows you to pick your first available pay date. For electronic payments, the first available pay date in most cases will show as the next business day. For check payments, the next available pay date will typically display 2-5 business days from the current date.

No. Within Online Banking Bill Pay, only business days will show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest previous business day. For example, if your recurring payment is scheduled for Saturday, it will automatically be rescheduled for the Friday before.

You may change or cancel any payment that is in a “Pending” status up until payment processing begins at 2:00 p.m. MST.   You may review your previously scheduled or pending payments in the “Pending Payments” box within the Payment Center. For other information regarding canceling payments or stopping payments, please refer to the Bill Pay Service Agreement by clicking here.

You can schedule a payment up to one year in advance.

If you still have questions regarding National Bank of Arizona’s Online Banking Bill Pay, please call us at 800-497-8168, option 4; Monday – Saturday from 8:00 a.m. – 8:00 p.m. MST, or visit us at a branch today!