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Welcome to our new
Online Banking Pilot experience.
Here's a quick recap of what you can expect:
We look forward to your feedback.
You will need to log in to the current platform (just like you do today). Once you are in, look for the colored “To Future” button located in the upper right corner. Click on this button to go the new experience.
Click on the My Account tab. You will see a colored “To Current” button. Click on this button to return to the current application.
As of July 30th, about 65% of the planned functionality is available in the pilot. We will continue to add functionality as it becomes available. If a desired functionality is missing, you can easily return to the current application to complete that function. All transactions completed in either system will record in both systems.
As of July 30th, the following functionality is available in the pilot. We will continue to add new functionally as it becomes available.
All the top browsers will work with the pilot (Google Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer) but there have been issues with Internet Explorer 11. Use Chrome for best results.
Participants will NOT be allowed to enroll in Bill Pay during the pilot. Once the pilot is completed, all customers will be able to enroll in Bill Pay.
Pilot participants must have a mobile phone added to their Online Banking profile prior to the start of the pilot program. If you already have the desired mobile phone in your Online Banking profile, you may enroll to receive SMS Alerts within the Pilot experience. Pilot participants will not be able to make changes to their existing customer profile until after the pilot is complete.
If the functionality you are looking for is not currently available, return to the My Account tab and click on the colored “To Current” button which will return you back to the current application where you can perform your transaction. We have not removed any functionality in the current application, so anything you could do prior to the pilot can still be done there.
No. In the new application you can view your customer profile, but you are not able to make changes to your Login ID, Password or Customer Profile. This is to ensure that your identifying information stays synced between the two applications.
Not currently. Future dated or scheduled transactions are currently unavailable in the pilot application.
No. Only internal transfers within your own accounts can be made in the pilot at this time.
No. Wire Transfers are not available in the pilot application currently.
Yes. The same functionality from Online Banking will be available within mobile banking. This application is currently in development and will be available when your bank moves entirely to the new experience.
No. The mobile application is currently in development and is not yet available.
Our current mobile app is available for download. However, this app is our current state and the new experience will not be reflected.
Secure Messaging is currently not available.
Other Product Notes for Your Experience
You will notice messages within some functionality that states: “Currently Unavailable”. If you ignore these instructions, in some instances your experience will be terminated, and you will have to re-enter by logging back into Online Banking.