Welcome to our new Online Banking Pilot experience.
Bill Pay is now available in the Online Banking Pilot.
Thank you for joining the Online Banking pilot. It’s time to experience the enhanced digital banking platform.
Here's a quick recap of what you can expect:
- View the same online banking account activity as on the existing platform and conduct popular online banking functions. (Mobile app functionality will be added when the new platform launches.)
- Toggle between old and new platforms so you can view balances and make transactions on either system. Any actions performed in one environment will apply to both current and future platforms.
- Features such as external transfers, recurring transfers and wires only appear in the current system. (Use the “To Current” button to return to the existing platform.)
- Enhanced functions like Bill Pay will be added, and you will be notified when these additions occur.
- Search transactions, view statements and other eDocuments.
- Transfer funds between internal accounts and use Zelle® to make person-to-person payments.
- Request stop payments and view check images online.
- View your profile and update your mailing address information.
- Manage credit and debit card activity and notify us about travel plans.
- Sample a variety of calculators and view your mortgage information.
- Get account alerts, reorder checks and much, much more.
BILL PAY FUNCTIONALITY IS NOW ACTIVE
Within the pilot, you can explore new Bill Pay capabilities by:
- Clicking Payments on your main Accounts Page.
- Clicking the Pay Bills tab on the Payments Page.
- Once on the Pay Bills tab, you’ll find a display of payment recipients and setup summary options.
- A new feature presents all eligible checking accounts to make the desired payment. (See example below.)
NOTE: Eligible accounts also appear in the current platform once you log in to the pilot Bill Pay function.
On the Pay Bills tab, you can easily make payments or view past activity:
- Scheduled payments waiting to be paid on a designated date.
- Payees listings with the ability to add payees, delete payees, or edit existing information.
- History displaying previous payments made to each payee.
- E-Bills showing payees eligible for electronic billing, as well as setup and edit options.
- Quick Actions for speedy completion of desired transactions.
Make payments and view Bill Pay activity within the current or new Pilot environment. Use caution to avoid making duplicate payments in both systems. You may be prompted for a One-Time Passcode (OTP) validation when first accessing the pilot’s Bill Pay functionality.
Important Notes:
- If you encounter an issue within the Pilot, please complete your transaction in the current system. Log your concern using the Pilot Survey instead of contacting the Customer Care Center.
ONLINE DEMOS
Explore our demos to learn how to easily manage your finances at home or on the go. All demos are displayed in a mobile view, but they are also applicable for the Online Banking Pilot experience.
When you're ready to begin your Pilot experience, remember these troubleshooting tips:
- Use Chrome as your browser for an optimal experience; using Internet Explorer 11 may result in compatibility issues with the Pilot experience.
- The new platform is about 65% complete, so you can expect to see some feature and functionality gaps, which are under development. We will keep you informed as new features are launched in the pilot program.
- Any functionality not appearing within the future platform can still be performed within the current system.
- At times we will be adding new features and functionality to the system. When adding these new features or during general system maintenance windows, the “To Future” link that takes you to the new online banking platform will be removed from your view. The link will be restored once the maintenance window has closed and the system is available.
You're now ready for the pilot experience!
We look forward to your feedback.
FREQUENTLY ASKED QUESTIONS
How do I access the new Online Banking experience?
You will need to log in to the current platform (just like you do today). Once you are in, look for the colored “To Future” button located in the upper right corner. Click on this button to go the new experience.
How to return to the current platform?
Click on the My Account tab. You will see a colored “To Current” button. Click on this button to return to the current application.
Is all the functionality available in the pilot?
As of July 30th, about 65% of the planned functionality is available in the pilot. We will continue to add functionality as it becomes available. If a desired functionality is missing, you can easily return to the current application to complete that function. All transactions completed in either system will record in both systems.
What functionality is currently available?
As of July 30th, the following functionality is available in the pilot. We will continue to add new functionally as it becomes available.
- View account activity
- Search transactions
- eDocuments, including statements, notices and select tax documents,
- Transfer money between accounts you own (internal transfers)
- Quick transfer widget
- Zelle payments
- Request copies of statements or transactions
- Request stop payments
- View check images
- Download account activity (deposits, loans and credit cards)
- View your customer profile (including email and phone number)
- View mailing address and submit address change requests
- Travel notifications
- Manage card activity
Which internet browser should I use to access the internet?
All the top browsers will work with the pilot (Google Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer) but there have been issues with Internet Explorer 11. Use Chrome for best results.
Can I enroll in Bill Pay during the pilot?
Participants will NOT be allowed to enroll in Bill Pay during the pilot. Once the pilot is completed, all customers will be able to enroll in Bill Pay.
How do I report a problem, suggestion, or give feedback regarding the platform?
Complete the Pilot Feedback Survey located on this page.
How do I enable my phone to receive SMS alerts?
Pilot participants must have a mobile phone added to their Online Banking profile prior to the start of the pilot program. If you already have the desired mobile phone in your Online Banking profile, you may enroll to receive SMS Alerts within the Pilot experience. Pilot participants will not be able to make changes to their existing customer profile until after the pilot is complete.
What if the functionality I need is not available in the new platform?
If the functionality you are looking for is not currently available, return to the My Account tab and click on the colored “To Current” button which will return you back to the current application where you can perform your transaction. We have not removed any functionality in the current application, so anything you could do prior to the pilot can still be done there.
Can I make a change to my Login ID, Password or Customer Profile?
No. In the new application you can view your customer profile, but you are not able to make changes to your Login ID, Password or Customer Profile. This is to ensure that your identifying information stays synced between the two applications.
Can I schedule a future transaction?
Not currently. Future dated or scheduled transactions are currently unavailable in the pilot application.
Can I make a transfer to a friend or other external transfers?
No. Only internal transfers within your own accounts can be made in the pilot at this time.
Can I make a wire transfer?
No. Wire Transfers are not available in the pilot application currently.
Will there be a Mobile Banking platform?
Yes. The same functionality from Online Banking will be available within mobile banking. This application is currently in development and will be available when your bank moves entirely to the new experience.
Is there a Mobile App available for download?
No. The mobile application is currently in development and is not yet available.
Our current mobile app is available for download. However, this app is our current state and the new experience will not be reflected.
Can I send a secure message?
Secure Messaging is currently not available.
Other Product Notes for Your Experience
You will notice messages within some functionality that states: “Currently Unavailable”. If you ignore these instructions, in some instances your experience will be terminated, and you will have to re-enter by logging back into Online Banking.