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e-Statements & e-Notices

Why wait for the mail?

By eliminating paper notices, you help reduce your risk of identity theft and your eStatements and eNotices are delivered days faster than traditional mail.



FAQ

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How does the eDocuments system work?

We will notify you by email when an eStatement, eNotice, or eTax Document is posted to your Digital Banking (Online and Mobile Banking) account. This will happen at the same time you would normally receive a paper statement, notice or tax document. When the notification arrives in your email box, just:

  • Log into Online or Mobile Banking 
  • Your eStatement, eNotice, and eTax Document will be available through the eDocuments service

eDocuments are available are viewable in both Online Banking and the Mobile Banking app.  You can save PDF versions of your eDocuments to your hard drive or mobile phone, if desired.

How long is each type of eDocument available?

Document Type How long is this document stored online? 

  • eStatements 

(Deposit Accounts)

This is stored online for life of your account*  

  • eNotices 

(Account Notifications, including Loan Statements) 

This is stored online for life of your account*

  • eTax Documents 

This is stored online for 3 years

*You can view historic eStatements and eNotices (back to January 2016) for as long as you are enrolled in the Digital Banking service. We don’t anticipate modifying that storage timeframe, but if we need to decrease it in the future for any reason, we’ll post a notice where your eDocuments are made available.  We’ll also notify you by email to your last known email address at least 90 days before the change. As a best practice, we recommend that you periodically download copies of your eDocuments. 

Do I have to sign up for Digital Banking to use the eDocuments service?

Yes.  This feature is only available through Online Banking and the Mobile Banking app.  Once you have signed up for Online Banking, you can access the eDocuments service in either Online or Mobile Banking.  eDocuments is available for both personal and business customers.

 

How do I enroll in eDocuments and stop receiving paper documents in the mail?

In Online Banking:

  • Log into Online Banking
  • Navigate to the eDocuments link
  • Select “My eDocument Preferences” under Quick Links

Choose which Service(s) you desire: eStatements, eNotices, and/or eTax Documents

For eStatements and/or eNotices services, you select which eligible accounts you want to enroll

For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled

In Mobile Banking:

  • Log into the Mobile Banking app
  • Tap the eDocuments menu item
  • Select eDocument Preferences

Choose which Service(s) you desire: eStatements, eNotices, and/or eTax Documents

For eStatements and/or eNotices services, you select which eligible accounts you want to enroll 

For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled

How do I resume mail delivery of paper documents?

To resume receiving mailed paper copies of your Statements, Notices, and/or Tax Documents, please contact our Customer Care Center by phone at 1.800.497.8168 or send a message by selecting the Message Center from the Online Banking Services tab. 

Please note certain types of accounts may charge a fee for paper statements, please see our Fee Schedule for additional details.

What is the difference between an eStatement and the “Account Activity” information available in Online Banking?

The Account Activity screen shows all the completed and pending transactions for the last 30 days in Online Banking and 90 days in Mobile Banking. eStatements are electronic versions of the monthly paper statements you currently receive by mail. They include transactions during a set period of time (a statement cycle) and do not include any pending transactions.

Will my eDocuments look the same as my printed documents through the mail?

Yes.  For legal purposes, a printed version of the online document is the same as the document that would have been mailed.

How do I enroll in eDocuments and stop receiving paper documents in the mail?
  • Visit www.nbarizona.com and login to Online Banking
  • From the home screen, click on “Services” and locate the “My Account Documents” section on the left side of your screen and click on eDocuments
  • Click on “My eDocuments Preferences” and follow the steps to complete the enrollment
Will I get images of canceled checks with eStatements?

If you receive the images of your canceled checks today, you’ll also receive them in your eStatements.  In addition, you can also access images of your recent checks through Online Banking and Mobile Banking.

If I choose to receive an eStatement, eNotice or eTax Document, will I still receive a paper copy?

When you enroll in eStatements, eNotices or eTax Documents service, we will stop sending you the corresponding paper copies of these documents.  You can opt to start receiving the paper documents again at any time by calling 1.800.497.8168.

Please note certain types of accounts may charge a fee for paper statements, please see our Fee Schedule for additional details. 

How do I request a copy of older statements?

To request a copy of an older statement, visit the “Services” tab in Online Banking or call our Customer Care Center at 1.800.497.8168.  There is no charge for copies obtained through the “Services” tab; however, you may be subject to a fee copies you request through the Customer Care Center.  Please see our Fee Schedule for additional details. 

What if I can’t open the eDocument?

eDocuments are posted to Digital Banking in a PDF format.  To view PDF documents, you may need to install, or update, Adobe Acrobat Reader.  This free software is available for download.  For technical issues, please call our Online Banking Support at 1.800.497.8168, Opt. 4.

What eNotices are available online?

An eNotice is any notice, disclosure, agreement, fee schedule, transaction record, invoice or loan statement that we choose to send to you electronically rather than by paper.  You will receive an email to the email address on file when an eNotice is generated for you.

The following is a sample list of common eNotices.  This list is subject to change.

  • Cash Advance Notice
  • Certificate of Deposit Renewal Notice & Post Renewal Notice
  • Commercial Loan Statement 
  • Consumer Loan Statement
  • DDA Dormant Letter
  • DDA Sweep Statement – Collection Statement
  • DDA Sweep Repurchase Confirmation
  • Final Loan Payment Billing Statement
  • Home Equity Credit Line Statement 
  • IRA Statement (Annual)
  • Loan Payment Billing Statement
  • Non-Sufficient Funds (NSF) Notice 
  • Overdrawn Letter
  • Reddi-Credit Coupon
  • Retirement Plan Renewal Notice

eNotices do not include deposit account statements, information that we print on those statements, or materials that we enclose in mailings of those statements.  Please remember that deposit account statements are eStatements, but loan account statements are eNotices.

What tax documents are available in Online and Mobile Banking?

1098 Mortgage Statements for select mortgage loans.  For example, tax documents for National Bank of Arizona home loans that are viewable in your online banking profile, such as Home Equity Credit Lines.**

1099-A Acquisition or Abandonment of Secured Property

1099-C Cancellation of Debt

1099-DIV Dividends and Distribution

1099-INT Interest Income

1099-MISC Miscellaneous Income

1099-Q Payment from Qualified Education Programs

1099-R Distributions from Pensions, Annuities, Retirement Plans, IRA’s or Insurance Contracts

5498-IRA Contribution

5498-ESA Education Savings Account Contributions

* The list of IRS forms currently eligible for the eTax Documents service is subject to change without prior notice.  Any type of IRS form that we do not currently offer through the eTax Documents service will be sent to you in a paper form.  If we add a type of IRS form to our service, you will receive notification when it is available for viewing within Online Banking.

** If we have contracted with another company to help service your mortgage loan, you will continue to be mailed paper 1098 Mortgage Statements. If that account later becomes eligible for eDocuments, you will receive notification when it posts to your Online and Mobile Banking account.

When are new tax documents available to view?

eTax Documents will be made available on, or before, the required IRS deadline.  We will notify you by email when a new eTax Document is available for viewing.  Please see www.IRS.gov for applicable tax form deadlines.

How many years of tax documents are available?

eTax Documents are available for the previous three (3) tax years.

Who can view eTax Documents?

The Internal Revenue Service requires National Bank of Arizona to provide tax documents to account holders who meet the reporting thresholds as directed by the IRS.  For example, clients with interest-bearing checking accounts with an aggregate interest total less than $10.00 will not receive a tax statement.

Tax documents for joint accounts are issued and reported to the IRS under the Tax Identification Number of the account’s primary owner as reflected in our records.  For security reasons, eTax Documents may only be viewed under the primary owner’s Digital Banking profile.

Business Customers:

  • eTax Documents can only be seen by those who hold full entitlement to both view and transact in all accounts in the business’s Digital Banking profile.  Users with limited entitlements cannot view eTax Documents.  Contact your CSA (Customer System Administrator) to update your entitlements.
  • If another customer’s accounts are linked to appear in a primary customer’s Online Banking profile, those linked accounts (a) will not be opted out of paper (b) will not display the eTax Documents in the primary customer’s Online Banking profile.  To opt out of paper tax documents, that linked customer must separately enroll in the eTax Documents service.  eTax Documents will be viewed by that user logging in to their own Online Banking profile.
  • If another customer’s accounts are linked to appear in a primary customer’s Digital Banking profile, those linked accounts (a) will not be opted out of paper when the primary customer enrolls in eTax Documents, and (b) will not display eTax Documents in the primary customer’s Digital Banking account.  To opt out of paper tax documents, that linked customer must separately enroll in the eTax Documents service and must view eTax Documents by logging in under its own Digital Banking profile. 
Will I continue to receive paper tax documents if I have enrolled for eTax Documents?

Once you have enrolled in eTax Documents, all available tax documents will be provided in an electronic format only.  Some tax documents aren’t available digitally and you will receive a paper tax document to the address on file for those documents, as applicable.  

To resume paper delivery, please call the Customer Care Center at 1.800.497.8168 Monday – Saturday or send a message by selecting the Message Center from the Online Banking Services tab.

You may also request a paper copy of any eTax Document by contacting the Customer Care Center.  Requesting a paper copy will not cancel your electronic delivery selection.

How do I save or print my tax documents?

To view and retain your eTax Documents, you will need a current version of Adobe Reader® and the ability to download (to your hard drive, mobile or another storage device) or print Adobe Reader files. If you do not have Adobe Reader, you can download it at www.adobe.com.  You may keep copies of your eDocuments for future reference by saving them to your computer in the PDF format, by clicking on ”File” and then “Save As” in your browser or Adobe Reader window or phone. For technical issues, please call our Online Banking Support at 1.800.497.8168, Opt 4.

Is there a fee for eDocuments?

No, there is not a fee to receive electronic tax documents in Online or Mobile Banking.   Nor is there a fee to cancel your eTax Documents service or to request a paper copy of any particular tax document. 

I have linked other accounts to my Digital Banking profile. Will I see those tax documents?

Enrollment for eTax Documents only applies to the Tax ID or SSN associated to the Digital Banking profile. To access eTax Documents for the Tax ID of “linked” business or personal accounts, you must log in under those other customer profiles.  For example, if “Company A” has a Business Digital Banking profile, and you have linked your personal accounts to Company A’s Business Digital Banking profile, you will only be able to access the tax documents for “Company A” and not any personal tax documents.  Personal tax documents will continue to be sent via paper unless you enroll in eTax Documents through your personal Digital Banking profile.  Even after personal enrollment, personal eTax Documents will only be displayed in your personal Digital Banking account and not in Company A’s Business Digital Banking account.

Why can I only see some of the tax documents I am expecting?

Only IRS forms are covered under the eTax Document service.  Any state tax forms the Bank is required to furnish you are not available for electronic delivery.  Paper versions of these forms will continue to be mailed to you through U.S. mail.

Tax forms for which Internal Revenue Service reporting thresholds are not met will not be created and will not be available through Digital Banking.  For example, checking account customers with aggregated interest amounts lower than $10.00 will not receive a tax statement.  Please see www.IRS.gov for the various form reporting thresholds.

Not all account types are eligible for eTax Documents, and not all IRS forms are supported by the eTax Documents service.  Eligible account types and supported forms may change without prior notice.  However, for any account or form that is not supported or no longer supported by the eTax Documents service, you will be mailed a paper tax document.  And, for any account or form that becomes supported, you will receive an email notifying you when your tax document is available to be accessed in Digital Banking.  

A list of the currently available federal eTax Documents is provided in a separate FAQ above. 

Can I print my eTax Documents and submit with my taxes?

Yes, eTax Documents are the official documents that can be submitted to the IRS for processing.

I have a joint account; why can’t I access our eTax Documents?

Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account’s primary owner (as reflected in our records).  For security reasons, eTax Documents may be viewed only under that primary owner’s Digital Banking profile.

Which business users are eligible to see eTax Documents?

In Business Digital Banking, only those users who have full entitlement to both view and transact in all accounts will be able to view eTax Documents in the business’s Digital Banking profile. Users with limited entitlements cannot view eTax Documents. Contact your Customer System Administrator (CSA) to make user entitlement updates.