IMPORTANT: National Bank of Arizona will be making security upgrades to our digital systems on Tuesday, June 23, 2020. To see how you can be prepared for this update, please click here . Thank you, National Bank of Arizona.
Fighting Fraud
Fighting Fraud Is Everyone's Responsibility
Your NB|AZ® account and service agreements include both customer protections (like the Visa® Zero Liability program) and responsibilities.
Resources
Identity Theft 101*
If your identity has been stolen:
- Inform all creditors by phone and in writing.
- Inform your local post office.
- Report the incident to the Federal Trade Commission, 1.877.382.4357.
- Alert NB|AZ and all other banks you have accounts with. Have your accounts flagged. Request a change of PIN and a new password.
- Contact Social Security's Fraud Hotline at 1.800.269.0271.
- Contact the Department of Motor Vehicles. Request a new license if one has been issued in your name.
- Call the major credit bureaus:
Equifax Credit Bureau
1.800.525.6285
Experian Information Solutions
1.888.397.3742
TransUnion Credit Bureau
1.800.680.7289
*This information is excerpted from the Identity Theft pamphlet available from the U.S. Postal Service.
Report Fraud To NB|AZ
If you received or responded to an email claiming to be from National Bank of Arizona® that you believe to be fraudulent, contact our Client Support at 1.800.497.8168, and option 0 to speak to a client service representative; and forward any emails to your banker.
Ensure you are on the authentic nbarizona.com website
When accessing your online bank account, take these simple steps to ensure you are on the authentic nbarizona.com website.
Always access the online banking site by manually typing in the URL https://www.nbarizona.com or by using a preconfigured bookmark pointing to https://www.nbarizona.com. It is a good practice to avoid accessing your accounts by clicking on links on other websites or in emails.
Once you have accessed the online banking site, validate that the URL in the address bar is https://www.nbarizona.com.
Look for your browser's symbol indicating that you are on a secure site whose authenticity has been verified by an independent authority. For example, in Internet Explorer, a padlock image will appear to the right of the address line. You can view the details of the authenticity by clicking on the lock.