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National Bank of Arizona

Online Security Center

The security of your online banking and personal data is our highest priority. Learn how to minimize your risk and protect yourself online.

Ensure you are on the authentic website.

When accessing your online bank account, take these simple steps to ensure you are on the authentic website and not a fake one set up by fraudsters.

Protect Your Identity Online

To help protect you online, NB|AZ® offers free software from the financial security experts at Trusteer Rapport.


Use Rapport to help prevent online identity theft with any website that contains private or personal information. Rapport is entirely transparent and does not require you to change the way you work or sign into websites.


To learn more about Rapport, please visit Trusteer's website. Rapport works with your antivirus & firewall software and is not designed to replace these valuable tools.



Trusteer Rapport software is not available for Mac at this time. By downloading and installing Trusteer Rapport you agree with all Trusteer terms and conditions. National Bank of Arizona® is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport should be directed to

What Is Phishing?

The most common type of online fraud includes email messages sent to you for the purpose of stealing personal & financial information. This practice is known as "phishing" or "spoofing".


These emails claim to be from legitimate sources you use and trust and will entice you to provide different types of personal and confidential information including online IDs, passwords, social security and bank account numbers by asking you to reply directly to the email.


To protect yourself, never reply directly to an email claiming to be from National Bank of Arizona®. Call our Customer Service directly or contact your local branch. Read more under Report Online Fraud on this page below.

Report Fraud To NB|AZ®

If you received or responded to an email claiming to be from National Bank of Arizona® that you believe to be fraudulent, contact our Online Banking Support at 1-800-497-8168, option 7 and forward the e-mails to

Identity Theft 101

If your identity has been stolen:

  • Inform all creditors by phone and in writing.
  • Inform your local post office.
  • Report the incident to the Federal Trade Commission, 1.877.382.4357.
  • Alert NB|AZ® and all other banks you have accounts with. Have your accounts flagged. Request a change of PIN and a new password.
  • Contact Social Security's Fraud Hotline at 1.800.269.0271.
  • Contact the Department of Motor Vehicles. Request a new license if one has been issued in your name.
  • Call the major credit bureaus:
  • Equifax Credit Bureau
  • Experian Information Solutions
  • TransUnion Credit Bureau

This information is excerpted from the Identity Theft pamphlet available from the U.S. Postal Service.

Ensure you are on the authentic website

When accessing your online bank account, take these simple steps to ensure you are on the authentic website.

  1. Always access the online banking site by manually typing in the URL or by using a preconfigured book mark pointing to It is a good practice to avoid accessing your accounts by clicking on links on other websites or in emails.
  2. Once you have accessed the online banking site, validate that the URL in the address bar is
  3. Look for your browser's symbol indicating that you are on a secure site whose authenticity has been verified by an independent authority. For example, in Internet Explorer, a padlock image () will appear to the right of the address line. You can view the details of the authenticity by clicking on the lock.

Report Fraudulent Emails
Forward to
Call 800.497.8168
Mon-Sat from 8 a.m. to 8 p.m. MST