Online Security Center

To help protect you online, NB|AZ offers free software from the financial security experts at Trusteer Rapport.

Use Rapport to help prevent online identity theft with any website that contains private or personal information. Rapport is entirely transparent and does not require you to change the way you work or sign into websites.

To learn more about Rapport, please visit Trusteer's website. Rapport works with your antivirus & firewall software and is not designed to replace these valuable tools.

Trusteer Rapport software is not available for Mac at this time. By downloading and installing Trusteer Rapport you agree with all Trusteer terms and conditions. National Bank of Arizona is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport should be directed to support@trusteer.com.

The most common type of online fraud includes email messages sent to you for the purpose of stealing personal & financial information. This practice is known as "phishing" or "spoofing".

These emails claim to be from legitimate sources you use and trust and will entice you to provide different types of personal and confidential information including online IDs, passwords, social security and bank account numbers by asking you to reply directly to the email.

To protect yourself, never reply directly to an email claiming to be from National Bank of Arizona. Call our Customer Service directly or contact your local branch. Read more under Report Online Fraud on this page below.

If you received or responded to an email claiming to be from National Bank of Arizona that you believe to be fraudulent, contact our Online Banking Support at 1-800-497-8168, option 7 and forward the e-mails to abuse@nbarizona.com.

If your identity has been stolen:

• Inform all creditors by phone and in writing.
• Inform your local post office.
• Report the incident to the Federal Trade Commission, 1.800.FTC.HELP.
• Alert NB|AZ and all other banks you have accounts with. Have your accounts flagged. Request a change of PIN and a new password.
• Contact Social Security's Fraud Hotline at 1.800.269.0271.
• Contact the Department of Motor Vehicles. Request a new license if one has been issued in your name.
• Call the major credit bureaus:

• Equifax Credit Bureau
  1.800.525.6285
• Experian Information Solutions
  1.888.397.3742
• TransUnion Credit Bureau
  1.800.680.7289

This information is excerpted from the Identity Theft pamphlet available from the U.S. Postal Service.

When accessing your online bank account, take these simple steps to ensure you are on the authentic nbarizona.com website.

1. Always access the online banking site by manually typing in the URL https://www.nbarizona.com or by using a preconfigured book mark pointing to https://www.nbarizona.com. It is a good practice to avoid accessing your accounts by clicking on links on other websites or in emails.
2. Once you have accessed the online banking site, validate that the URL in the address bar is https://www.nbarizona.com.
3. Look for your browser's symbol indicating that you are on a secure site whose authenticity has been verified by an independent authority. For example, in Internet Explorer, a padlock image () will appear to the right of the address line. You can view the details of the authenticity by clicking on the lock.