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Security Software by Trusteer

Criminals are always on the lookout for ways to bypass defenses, making your personal information vulnerable. To help protect you online, the financial security experts at Trusteer offers a free security software called Rapport.

Rapport is a security software application that provides online identity theft and online transaction protection for consumers. You can use Rapport to help protect your web browser sessions with websites that contain private or personal information. Rapport is entirely transparent and does not require you to change the way you work or sign into these websites. It does not require any configuration or maintenance; you simply install and browse safely.

Rapport’s protection is based on a revolutionary technology that is entirely different from the technologies used by other desktop security solutions. Rapport helps to protect your username, password, and other sensitive login information and to prevent malware and fraudulent websites from stealing this information. Rapport also helps protect your communication and prevent malware from tampering with your transaction (for example, transferring money from your bank account to the attacker’s bank account).

How does Rapport help protect you?

Rapport will help:
  • Shield your online banking information from prying eyes
  • Safeguard your identity
  • Protect your personal information, even if your PC is infected

Rapport works with your antivirus and firewall software, and is not designed to replace these valuable tools. Conventional security software blocks known attacks, but can't keep up with sophisticated new ones. Trusteer's innovative technology can pick up where conventional security software fails.

Download Rapport Now:


To learn more about Rapport, please visit Trusteer's website. Rapport works with your antivirus & firewall software and is not designed to replace these valuable tools.

Trusteer Frequently Asked Questions

Who Is Trusteer, Inc?
Trusteer, Inc. was founded by senior internet security executives who are experienced in enterprise and consumer desktop security. In 2008, Trusteer, Inc. won the "Best of Web" award from the Online Banking Report and was covered by U.S. analyst firms, Gartner and Frost & Sullivan.

Trusteer, Inc's flagship product is security software, called Rapport. National Bank of Arizona has arranged for its online customers to be able to download Rapport from Trusteer, Inc., without charge, so that they can better reduce their risk of identity theft and financial fraud. Besides online banking with NB|AZ, online customers can also use Rapport with the websites of other companies, including financial institutions, brokerages, retailers, and healthcare organizations.

Trusteer, Inc. is not affiliated with National Bank of Arizona or other members of the Zions Bancorporation family of companies.
What Is Rapport Security Software From Trusteer, Inc?

Trusteer, Inc’s Rapport is security software that helps protect web communications, such as between banks and their customers.

Rapport takes a unique approach that adds value on top of your current security software. When you connect to National Bank of Arizona online, Rapport does three main things in the background to make it more difficult for criminals to target you:

  • Rapport helps verify that you are really connected to National Bank of Arizona's genuine website as opposed to a fake website created by criminals. Although this sounds trivial, it’s not obvious that you reach a genuine website when you type the web site into your web browser
  • Once verification is complete, Rapport helps lock down communication between your computer and NB|AZ’s website. This helps to prevent criminals from hijacking your online connection with the bank
  • Rapport helps protect your computer and internet connection by creating a tunnel for safe communication with Treasury Gateway, preventing criminals from using malware to steal your log-in data and tamper with transactions
How Exactly Does Rapport Help Protect You?
A Keylogger is malicious software that resides unnoticed inside your computer. The keylogger records keystrokes (i.e. each time you type something on the keyboard) and then sends this information to the attacker. By grabbing your sign-in credentials and other sensitive information and sending them to the attacker, keyloggers enable the attacker to sign into your accounts. Rapport encrypts your keystrokes and helps prevent keyloggers from reading sensitive information.

Malicious Browser Add-ons
Browser add-ons (e.g. toolbars, BHOs, plug-ins) control everything that happens inside your browser. A malicious add–on is capable of reading sensitive information such as your sign-in credentials and passing them to the attacker. It can also generate transactions on your behalf, such as transferring money from your account to the attacker's account. Rapport helps prevent unauthorized browser add-ons from reading sensitive information and tampering with your transactions.

Malicious Programs
A malicious program can connect to your browser and control everything that happens inside your browser. Such a program is capable of reading sensitive information (such as your sign-in credentials) and passing them to the attacker. It can also generate transactions on your behalf, such as transferring money from your account to the attacker's account. Rapport helps prevent programs from connecting to the browser, reading sensitive information and tampering with your transactions while you are logged into protected websites.

Screen Shooting
This malware takes screen shots and sends them to the attacker. Screen shots can include your account details, balance, and even credentials, if the website uses keypads in the login page. Rapport helps prevent screen shots from being taken while you are connected to protected websites.

Session Hijacking
Session hijacking malware steals your session parameters with a specific website and sends this information to the attacker. These session parameters can then be used by the attacker to take over your session with the website and to bypass the authentication process that is required to log into the website. Rapport helps prevent access to session parameters while you are connected to protected websites.

A phishing attack is when the attacker builds a website that looks exactly like a website you know and trust (for example your bank's website). The attacker then convinces you to visit this website (for example by sending you a fraudulent email). When you arrive at the fraudulent website you mistakenly believe that this is the real website. As soon as you try to sign into this fraudulent website the attacker grabs your sign-in credentials and can now use them to sign into the genuine website on your behalf.

To help protect you against phishing attacks, Rapport learns the password (and sometimes even the username) you use with protected websites. Rapport can then warn you when you use the password or the username on a different website. Using this warning, you can immediately understand that you are on the wrong website and prevent the password from being submitted.

Pharming or DNS Spoofing
A pharming or DNS spoofing attack is when the attacker causes your computer to go to fraudulent website each time you type a real website's address in the browser's address bar. The attack achieves this using various techniques such as infecting your desktop with malware or by compromising servers in your ISP's network. Once you arrive at the fraudulent website and try to sign in, the attacker grabs your sign-in credentials and can now sign into the genuine website on your behalf. To help protect you against pharming attacks, Rapport can verify the IP address and the SSL certificate of the website when you connect to a protected website. If the verification fails, Rapport terminates the connection and establishes a new connection to the real website.

Why Your Current Computer Security Is Not Enough...
Anti-virus, firewalls and other security software are important but unfortunately not enough. These tools are not always effective in preventing criminals from taking money from your account. Most anti-virus software only detects known malware. That means any new viruses may not be detected by your current anti-virus software. For this reason, new malware is created every day to skirt past your anti-virus software. As criminals become more sophisticated, we strongly recommend additional layers of security software to help protect your online banking.

Which Operating Systems Are Supported By Rapport?
Platforms: Windows, Mac

For Windows Operating Systems (Windows XP, Vista, 7, 8, 8.1 and Windows Server 2003/2008), Rapport supports:
  • Internet Explorer 6, 7, 8, 9 and 10
  • Internet Explorer 11 – on Windows 8.1 only
  • Mozilla Firefox 22, 23, 24 and 25
  • Google Chrome 28, 29, 30 and 31
For Mac OS X Snow-Leopard (10.6), Lion (10.7), Mountain Lion (10.8) and Mavericks (10.9), Rapport supports:
  • Firefox 22, 23, 24 and 25 (Including 64–bit version)
  • Safari 5.1, 6.0 and 6.1 (Including 64–bit versions)
  • Safari 7 – on OS X Mavericks only
This list of operating systems is subject to change without notice. Please check the Trusteer website for the most current information.

You can still have Rapport running even if most of your browsing is done using an unsupported browser. Rapport does not interfere with your internet browsing. You can always choose to switch to a supported browser when you log onto a sensitive website such as Treasury Gateway.

Download Rapport At No Charge From Trusteer, Inc.

Windows   |    Mac OS X Mountain Lion and Up

To learn more about the support platforms, go to the Trusteer Support Site for more information.


Please Note: By downloading and installing Trusteer Rapport you agree with all Trusteer terms and conditions. National Bank of Arizona is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport should be directed to