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Detect and Prevent Fraud
If you believe you have received a fraudulent e-mail from someone posing as National Bank of Arizona, please click here. Also, please forward any e-mails that you believe are fraudulent to abuse@nbarizona.com
As an Online Banking client of National Bank of Arizona, you already know that accessing your account online is a great convenience. You can view balances, transfer funds, pay bills, and a variety of other transactions. All of which make Online Banking one of our most popular services.
As with all banking transactions, whether in a branch, at an ATM, or online, you should always be cautious to protect your identity. National Bank of Arizona utilizes state of the art security measures to protect your information. However, it is ultimately your responsibility to keep your information secure when using Online Banking. May we empower you with the following information to help you protect yourself, your personal information, and your computer when you are online.
Threats to Your Security
Phishing & Spoofing
The most common type of online fraud includes email messages sent to you for the purpose of stealing personal and financial information. This practice is known as "phishing" or "spoofing". These emails claim to be from legitimate sources you use and trust. They try to entice you to provide different types of personal and confidential information including your online ID's, passwords, Social Security number and bank account numbers. This is done by asking you to reply directly to the email, or by asking you to link to a phony Web site that appears legitimate.
Key logging
Key Logging software can record everything that is typed on your computer and send the information to an outside party. The unwanted software usually infects a computer in the form of a virus attached to an e-mail or other type of download. These are often referred to as "Spyware" or "Adware."
National Bank of Arizona Recommends the Following to Combat Security Threats
Be suspicious of e-mail fraud (Phishing & Spoofing)
Fraudulent email messages try to obtain your personal information. National Bank of Arizona will NEVER send you an e-mail asking you to provide such information. Remember:
- Never respond to an e-mail asking for personal login information.
- Always make certain the correct site address is listed in the address line of your Internet browser when you login to Online Banking (i.e. www.nbarizona.com).
- If you receive a suspicious e-mail, contact National Bank of Arizona immediately.
Safeguard your identity with Rapport
Rapport will:
- Shield your online banking information from prying eyes
- Protect your personal information, even if your PC is infected
Rapport works with your antivirus and firewall software, and is not designed to replace these valuable tools. Conventional security software blocks known attacks, but can't keep up with sophisticated new ones. Trusteer's innovative technology picks up where conventional security software fails.
Use a personal firewall
A firewall is an extra level of protection for your home or work network. Your operating system may already provide this service. If you do not currently have a firewall, we recommend that you obtain this valuable software to help protect yourself.
Use the most current operating system
Older operating systems do not provide the same level of security as newer systems do. For the most secure connection, you should update your computer to the latest operating system your computer can support.
Update your operating system often
In addition to having the most current operating system, check your operating system manufacturer's web site often to make certain you have the recommended updates. Most operating systems allow you to request a notification when a new update is ready, or even automate your system to receive and install updates automatically.
You can check to see if you are using the most current software by visiting one of the following sites:
Use the most current web browser
By using the most current web browser, you are assuring the most secure connection. National Bank of Arizona recommends the following browsers for use with Online Banking:
- Microsoft Internet Explorer 5.5 or later ( visit www.microsoft.com)
- Netscape Navigator 6.0 or later (visit http://browser.netscape.com)
Use up-to-date virus protection software
Anti-virus software provides protection against viruses that compromise your computers security. Once installed, make certain to take advantage of the continuous updates provided by the software manufacturer to combat the latest virus threats.
Prevent "Spyware" from infiltrating your PC
"Spyware" and "Adware" can record your browsing activity and report it to disreputable sources. They can even record information you have provided for online purchases or Online Banking access - e.g. credit card numbers and login information. There are two ways to keep this type of program off your computer.
- Avoid downloading software from unknown sources. Never accept an invitation to download software from a source that you do not know and trust.
- Scan your computer for Spyware and Adware often. There are publicly available programs which scan your PC and help eradicate any existing Spyware and Adware.
Use secure sites when shopping or banking online
When shopping or banking online, it is important to make sure you are utilizing a secure connection. You can check for a secure site by looking at the web site address. Look for an "s" to follow http (i.e. https://). Also, many web browsers show an image of a lock in the lower right-hand corner to indicate a secure connection.
Exercise caution with your login ID and password
High tech methods are not the only way for unscrupulous individuals to access your personal information. Your login ID and password grant access to your banking account and should be guarded just as you would your ATM PIN. Use the following discretion with your information:
- Create a login ID and password that are random and difficult to guess. Social Security Numbers, birthdates, anniversary dates or other easily guessed pieces of personal info should never be used as your login ID or password. If possible, select a login ID and password which contains both letters and numbers.
- Change your password often. You can change your password at National Bank of Arizona online in moments by logging-in and selecting "Change Password" under the "Services" tab.
- Never share your login ID and password with anyone.
- When using a public computer, be certain no one is watching when you enter your login information.
- DO NOT allow a system or browser to "remember" your password and login ID on a computer to which others have access.
- Never write down your login ID or password.
Online Banking with National Bank of Arizona s a safe, secure, convenient way to do your banking 24/7. Taking prudent precautions will ensure your information remains private. If you have any questions regarding Online Banking security, or if you believe that your account security has been compromised, contact an Online Banking representative at 1-800-497-8168, from 8:00 a.m. to 8:00 p.m. MT, Monday through Saturday.
Please note that this content is for informational and educational purposes only. National Bank of Arizona assumes no liability for any adverse activity which may occur as a result of downloading or installing any manner of computer software. |
