What
is SecurEntry?
How does SecurEntry work?
Do I have to enroll in SecurEntry?
Will my log in ID and password change?
Will I still be able to access my Internet Banking accounts from
multiple computers?
Am I able to enroll more than one computer in SecurEntry?
Is there a fee for using the SecurEntry feature?
Who do I contact if I have questions or forget my SecurEntry
challenge questions?
Frequently Asked Questions
What
is SecurEntry?
SecurEntry is a new, free Internet Banking security feature that provides
you with an extra layer of security to help protect you against identity theft
and fraud. First, it recognizes you are at the valid Internet Banking site
of National Bank of Arizona rather than a fraudulent look-alike web site.
Second, it verifies your identity and prevents unauthorized access to your
accounts.
How
does SecurEntry work?
When you enroll in SecurEntry, you will be asked to choose an image, unique
phrase and three challenge questions. The image and phrase you chose will
be displayed every time you log on to Internet Banking – confirming
that you are at the valid National Bank of Arizona web site. If you access
your Internet Banking account from an unregistered computer (a computer that
you have not enrolled in SecurEntry), you will be asked to answer one of the
challenge questions you selected when you set up SecurEntry. Once you answer
the challenge question, you will be allowed to continue the log in process.
Do
I have to enroll in SecurEntry?
Yes. On August 8, 2006, we will launch SecurEntry as part of our ongoing commitment
to providing you a secure Internet Banking experience. As an existing Internet
Banking customer of National Bank of Arizona, when you log on to Internet
Banking, you will be asked to enroll in SecurEntry during the next 60 days.
After this period, this feature will be a part of your standard log in procedure.
Will
my log in ID and password change?
No. For your convenience your password will not change.
Will
I still be able to access my Internet Banking accounts from multiple computers?
Yes. But if you access your Internet Banking account from an unregistered
computer (a computer that you have not enrolled in SecurEntry), you will be
asked to answer one of the challenge questions you chose when you set up SecurEntry.
Once you answer the challenge question, you will be allowed to continue the
log in process.
Am
I able to enroll more than one computer in SecurEntry?
Yes. We recommend you only register your commonly used computers (e.g., home
and office) and not computers that are available to the general public (e.g.,
hotels, libraries and Internet Café’s), which you may use only
occasionally.
Is
there a fee for using the SecurEntry feature?
No. SecurEntry is free.
Who
do I contact if I have questions or forget my SecurEntry challenge questions?
Contact Internet Banking Support toll-free at 1-800-497-8168, Monday - Saturday
7:00am to 7:00pm PST.
